Whether an agency is a start-up or already well established, implementation becomes the responsibility of all the employees. Implementation is the process of executing a plan or policy so that a concept becomes a reality. To implement a plan properly, business owners should communicate clear goals and expectations, and supply employees with the resources needed to help the company achieve its goals.

Being Open to Change

The implementation of a plan brings about change meant to help improve the agencies systems or solve a problem. The changes can occur to policies, management structures, organizational development, budgets, processes, products or services. Change is healthy for all agencies and can help improve the work environment and/or the customer experience.

Include all Team Members

Part of good agency management is including all employees in implemented changes. When an agency shares its ideas and goals with workers, the workers will feel a sense of ownership and loyalty to the company, as well as feel included in something important that is larger than their respective job descriptions. Making workers feel valued also helps maintain or improve employee retention. Communicating goals to employees helps encourage participation and can give a plan a strong start.

Clear Priorities

Priorities are generally based on due dates, client needs, financial concerns, worker needs or the bigger picture. Deadlines help guarantee the implementation of a plan with realistic due dates, but an agency must provide its workers with clear action steps and resources to ensure the success of the plan. Failure to communicate priorities can cause inefficiencies, miscommunications, worker frustration and low morale. When priorities or deadlines are realistic, employees feel as if a company is setting them up for success.

Implementation is important for moving an agency forward especially after your recent BDM Academy Training Event or Conference that you have attended. When an agency fails to implement and execute its strategies properly, it ultimately fails to move forward and grow.